Business Profile

Description: For over thirty years, Fortune 500 companies in financial services, retail and hospitality, software, and wireless communications industries have relied on Vail Systems’ highly-scalable, fault-tolerant telephony software services to deliver innovative customer care solutions to their customers. These services include but are not limited to: Advanced Network Routing and Call Control, Caller Authentication and Risk Scoring, Conversational IVR/IVA Solutions, and Customer Experience Analytics. To take advantage of these services, Vail customers have the option to work with Vail Professional Services or to build on our voice and messaging API, FreeClimb. Vail’s unique combination of enterprise-grade security, platform reliability, and wide range of services is unprecedented.