Business Profile

Description: SkyCreek is a multi-channel (IVR, Email, SMS) customer communications service provider specializing in high-volume, high-quality, automated front-line customer contact and experience management solutions. We help national-footprint service providers optimize their front-line customer interactions by engineering more precise, higher-quality, and dynamic customer contact processes to: - Increase front-line customer compliance and operational performance - Prevent customer support costs and service dissatisfaction issues - Suppress waste and the cost of underutilized/underperforming field and support resources - Provide more consistent, brand-affirming customer interaction experiences across product-lines, operations and support processes, and geographic markets Every SkyCreek solution is delivered as a fully custom, professionally managed service directed by a dedicated program manager averaging 15 years of experience optimizing the performance and cost efficiency of front-line customer contact operations in high-end, national service provider environments.