Business Profile

Description: Founded in 1983 and headquartered in St. Louis, Missouri, Pipkins has become the leading supplier of workforce management software and services to the contact center industry. Pipkins, Inc. provides sophisticated forecasting and scheduling technology for both front and back office application. For over thirty-five years, Pipkins has consistently created and delivered superior workforce management products for contact centers of all sizes. Pipkins boasts 13 industry-first applications with solutions that are years ahead of the curve. Today, the Pipkins team continues to develop new applications to provide contact center managers with the state-of-the-art tools necessary to improve the efficiency and effectiveness of their people and systems, tools that are tailored for the management of today’s complex, multi-channel and omni-channel contact center environments.