Description: Boomtown is the world’s first Customer Experience Management company. CXM picks up where CRM ends. We help enterprises and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control. We like to imagine a world where business is personal again. Boomtown is the only Customer Experience Management technology that orients around delivering experiences rather than merely measuring them. The foundation for a remarkable customer experience is knowledge delivered on-time and in-context. That’s why we’re on a mission to ensure every question is answered accurately and every problem is solved completely. Using AI, we make essential business knowledge instantly accessible to anyone who needs it, whether they be customers, teams, and partners. The world’s largest businesses trust our technology because it has been tested and proven in the most complex and secure business environments. Once deployed, we deliver simplicity at massive scale, streamlining customer experience efforts at every customer touchpoint, both inside and outside their business. Founded in 2014, Boomtown is made up of dedicated customer experience experts and outcome-focused technologists. We are headquartered in Tiburon, California, and backed by NYCA Partners, Telstra Ventures, Capital One Ventures, and Commerce Ventures.
Business Profile
