Business Profile

Description: Founded by Life Science industry veterans Mary Anne Greenberg and Ron Abel, Diligent is a woman-owned, multifaceted healthcare communication center serving the pharmaceutical, biotech, and medical device industries. The communication center is staffed by a variety of HCPs—including nurses and PharmDs—as well as device technicians and healthcare communicators. Diligent’s successful delivery of solutions and services is built on a foundation of extensive knowledge and experience. Our expert capabilities include: Providing second-to-none account management. Our tried-and-true project management methodologies and laser-focus on our clients’ spoken and unspoken needs ensure well-conceived and well-executed programs and services. Creating and delivering comprehensive front-line training programs. In addition to in-depth program-specific training, we understand the critical importance of providing our Specialists with strong foundational knowledge about the industries they serve. Developing audit-ready processes. Through the creation of and compliance with robust Standard Operating Procedures, we are always in a high state of preparedness for audits conducted by regulatory agencies and our clients’ internal auditors. Understanding the shifting landscape faced by life sciences companies. We keep current on the trends that impact life science companies, including patient-centric models, the value of innovative partnerships, and the changing regulatory environment. Implementing communication-enhancing technologies. Our multi-channel communication capabilities give patients, caregivers, and health care professionals flexibility in how they communicate with our Specialists on any issue at any given point in time. Creating and nurturing a healthy company culture. We have created an environment in which our team members’ intrinsic motivators—those that are driven by wanting to do the right thing—can take root and thrive.